Reference

How this policy protects your account

When you open an account to reach Live Baccarat, Cleopatra Plus or UPI wallet tools, this Privacy Policy explains what personal data we collect and why.

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sataamatka How this policy protects your account
CONTACT ROUTES

Three ways to reach privacy support

Privacy requests should reach the team that can verify your account and act on the correct record.

Email privacy desk Write to [email protected] with your account email or mobile number, the request type and any relevant date range. We use this route for access copies, correction requests and questions about stored account data.
Live chat privacy route Open chat from your account area and ask for privacy support. The agent can confirm your logged-in session, raise a privacy ticket and explain what proof is needed before any record is changed.
Account security contact If you think another person accessed your account, contact support at once. We can review recent sign-ins, lock sensitive actions during checks and help you update password and device access settings.
DATA CONTROLS

Six controls behind your data choices

Our privacy work sits across account, wallet, support and security teams, so each request is handled with context rather than guesswork.

Data we collect

We collect account details, contact data, sign-in logs, device signals, cookie choices and wallet references. These help us run your account, confirm requests, spot unusual activity and maintain accurate records.

Cookie handling

Cookies help keep you signed in, remember basic settings and measure how pages work. You can adjust browser controls, but some account and security features may not work correctly without essential cookies.

Payment privacy

For UPI, Paytm, PhonePe and Google Pay activity, we store references such as status, time and linked account markers. We use these records to match wallet events and answer payment privacy queries.

Account protection

We use password checks, session monitoring and device signals to reduce unauthorised access. If a login looks unusual, we may ask for extra verification before showing private account or wallet data.

Retention periods

We keep personal data for as long as needed for account service, legal duties, dispute handling and security checks. When data is no longer needed, we delete it or separate it from your identity.

Your change requests

You can ask us to correct inaccurate details, provide a copy of account data or assess a deletion request. Some records may need to stay where law, security or payment disputes require retention.

Privacy Policy questions before you join

These answers explain how privacy choices work when you create an account, use cookies, contact support or make a wallet request. They are written for India account holders and focus on practical steps you can take. If your case needs a record check, our privacy team will confirm identity before sharing or changing data.

We collect details such as name, contact number, email, login credentials, device data and basic account activity. We use them to create your account, protect access, respond to support requests and keep required service records.

We may receive payment status, transaction reference, time and linked wallet markers from payment partners. We use these details to match your account record, answer queries and check disputed wallet activity.

Yes, you can request a copy through email or account chat. We will verify that the request comes from you, then provide data we can share without exposing security controls or another person’s privacy.

You can ask us to correct inaccurate contact or profile details. Some changes may need mobile or email verification, and records tied to payment disputes may keep their original audit history for accuracy.

Cookies support sign-in, security checks, page performance and saved preferences. You can control many cookies through your browser, but essential cookies are needed for account access, fraud checks and privacy request handling.

You can ask us to assess deletion of account data. We may retain certain records where required for legal duties, payment disputes, security investigations or unresolved support matters, then delete or separate data when retention ends.

Email [email protected] or contact account chat and ask for privacy support. Include your registered contact detail, request type and any useful dates so we can find the correct account record.

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